Frequently Asked Questions
 
When I select an item on the Result of Search Screen, it tries to download, but the MSDS doesn't come up. What's wrong?
The most likely cause is that the computer you are trying to use does not recognize the file type. All MSDS files are in a (.PDF) format and your computer must have Abode Reader to view.
 
Why don't I get any search results after I enter a keyword?
There can be several reasons you are not receiving search results. First, be sure your keyword was spelled correctly according to the product label. Also, check out the Search Examples, Hints and Tips page for more ideas. Second, items such as food, drugs, and cosmetics are exempt from MSDS requirements. To see which type of products carry an MSDS exemption, type in OSHA for the keyword.
 
Why do I only get a list of products after I enter a keyword, not the MSDS?
You're doing everything right; you just stopped short a step. The list comes up because you have to choose (by clicking) one of the items from the list to view the MSDS.
 
Why can't I view an MSDS?
All MSDS files are in a (.PDF) format. To view this type of file, you must have the Abode Reader on your machine.
 
I need to print the MSDS sheet that I have downloaded. How do I print?
Use the print button on the Acrobat toolbar. Do not use the print button on your browser.
 
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